Frequently Asked Questions
Q: How does the app match me (Job Seeker) with job opportunities?
A: Helpers may proactively reach out to Seekers for any potentially listed or unlisted roles.
Q: Can I apply to jobs directly through the app?
A: No. You’ll be directed to the employer’s site or provided link.
Q: Are the job listings updated in real time?
A: No. They’re refreshed periodically by Helpers.
Q: How do I search for jobs manually?
A: Once you Login to the application you can see the jobs posted in the application.
Q: How does the app match me with Job Helpers?
A: Matching is based on shared fields, interests, or company connections in your profile. Job Seekers can also reach out to potential Job Helpers linked to the Job.
Q: Where do I find Job Helpers?
A: Contact details of the Job Helpers who posted the job is listed in the comments section of the job posting.
Q: What if a Helper doesn’t respond or behaves inappropriately?
A: You can report this in an email to matrix@wpa.church
Q: Does the app offer mentorship or coaching?
A: During MVP launch it is not offered as a service, but this is priority feature planned for Phase 2.
Q: Can I get help in building my resume?
A: No. Phase 1 does not support getting help from within the application. But reach out to matrix@wpa.church to get connected to one of our helpers.
Q: Who can view my profile?
A: Logged in users, ie approved Helpers and Admin staff will be able to view Seekers Profile.
Q: Will I receive alerts for new matches?
A: No, you will have to track newly posted, jobs based on the Posted Date column.
Q: Can I track job application status?
A: No. Applications cannot be submitted or tracked on the WPA Matrix.
Q: How do I create an account and set up my profile?
A: Sign up with your email, and complete your Job Seeker profile with skills, work history, and preferences.
Q: How long does profile approval take?
A: Usually within 24 hours once all required details are submitted.
Q: Can I edit my profile later?
A: Yes. You can update your information anytime under Profile → Edit.
Q: What information is required to start using the app?
A: Basic contact details, employment status, skills, and job preferences.
Q: I forgot my password — what should I do?
A: Tap “Forgot Password” on the login page and follow the email instructions.
Q: How do I delete my account?
A: Email matrix@wpa.church to request deletion of your information from WPA Matrix.
Q: Who do I contact for help?
A: Email matrix@wpa.church.
Q: How is my information secured in WPA Matrix?
A: Yes. WPA Matrix uses encryption at REST and Transit by default and follows data protection guidelines.
Q: What’s planned for future releases?
A: Resume Support, Career Guidance, Industry Guidance, Interview support are planned for Phase 2. But if you are actively going through an interview and need help feel free to reach out matrix@wpa.church our team can help to the best of our ability.
Q: How can I share feedback or suggest new features?
A: Email us with your suggestions to matrix@wpa.church or stop by Next Steps corner after church and share your feedback.